SULFATE- & PARABEN-FREE HAIR CARE

FREE SHIPPING ON ORDERS OVER 500 SEK

Vegan hair care products made in Sweden

FAQ

Subscription

  • How do I pause or cancel my subscription?

    You can pause or cancel your subscription from your account under "Manage Subscriptions." You can easily adjust your subscription frequency or simply change your next delivery date.

  • How do I make changes to my subscription?

    Under "My Subscriptions," you can:

    • Change delivery dates
    • Order individual items or add them to your subscription
    • Change the delivery frequency

     

    Under "Account," you can:

    • Update your personal information and change your password
    • Change the delivery address for your subscription
    • Update your billing information
    • Pause or cancel your subscriptions
  • How does the subscription payment work?

    When it’s time for your next order, the amount will be automatically charged to the credit card you have on file with us.

  • How do I change the frequency?

    If you want to change how often you receive new hair care products, you can adjust your delivery frequency in your account.

  • Why has my subscription been paused?

    This may be because your payment information is no longer valid. Go to Account → Payment Methods in your account to review your payment information. If your subscription does not become active, contact us at help@the-every.com and we’ll help you out.

  • How do I add products to or change my subscription when it’s paused?

    First, click "Resume subscription" under "My subscriptions," then click "My subscriptions" → "Change next shipment date." After that, you can add additional products under "View" in your subscription settings in the menu on the right, or make other changes.

  • How do I change the date of my next shipment?

    You can change your next delivery date (to any date you’d like) in your account under My subscriptions –> Change next delivery date.

  • How do I skip my next order?

    You can skip a shipment or choose a new shipment date under "Subscriptions." If you scroll down the page, you'll see the options to skip the next order, change the frequency, or select a new shipment date under "I want my shipment now."

Orders & Shipping

  • The product is out of stock. What does "pre-order" mean?

    To ensure that you receive a sold-out product as soon as it becomes available, we’ve created a pre-order feature. When you use this feature, you purchase the product, and we’ll ship it to you as soon as it’s back in stock—before anyone else can buy it. If you purchase other products at the same time, we will ship those to you separately before the pre-ordered product. When the pre-ordered product is back in stock, we will ship it to you, and you won’t have to pay for shipping.

  • How do I cancel my order?

    You cannot cancel your order yourself; please contact our customer support at help@the-every.com and we will assist you further. The order cannot be canceled once our warehouse has begun processing it. If your order has already been shipped, you must return the product(s) yourself. Please contact customer service for more information.

  • I'm missing an item. What should I do?

    Contact us at help@the-every.com and we'll be happy to assist you!

  • Has my order been processed?

    Every completed and approved order automatically generates an order confirmation. The most common reason for not receiving an order confirmation is that you may have entered an incorrect email address when placing the order. Please also check your spam folder. If you have any questions, our customer service team is available to assist you.

  • What happens if I don't pick up my package?

    If you do not pick up your package, it will be returned to us as an unclaimed package. You will be responsible for the fee (€10) charged by the shipping company for an unclaimed package.

  • I'm having a problem with the website. What should I do?

    In most cases, this is caused by old web history being stored, which can prevent the website from functioning properly. You may need to clear your cache and cookies. If you need further instructions on how to do this, please contact our customer support team: help@the-every.com 

  • Why haven't I received my order confirmation?

    Once an order has been placed in our system, a confirmation email is automatically sent to the email address you provided when placing the order. Please make sure the email address is correct and check your spam folder to ensure the confirmation hasn’t been filtered there. If you’re still having trouble, please contact our support team at help@the-every.com

  • I have been charged twice for my order.

    If an error occurred while you were placing your order, it may appear as though your account has been charged twice. We never charge for uncompleted orders, so if you see an extra charge on your account, it is simply a pre-authorization that will be automatically removed within 1–3 days. If you’ve received two order confirmations, your order may have been duplicated. Please contact our team as soon as possible for further assistance at help@the-every.com

Return Policy

  • What is your return policy?

    When you shop at the-every.com, you always have 14 days to return your order from the time you received the products. You can only return unopened products. Unfortunately, you cannot exchange your product. If you want to exchange it for another item, you must place a new order. Contact us to get your return label at help@the-every.com. The buyer pays for the return shipping.

     

  • Can you help me with a return label?

    Yes, please email us at help@the-every.com and we will provide you with a return label. 

  • I want to file a complaint or return an item I bought from a retailer.

    Products purchased from an authorized dealer of The Every primarily be returned to the store where they were purchased; please remember to bring your receipt! We cannot accept returns for products purchased anywhere other than the-every.com. Please note that we do not offer a customer satisfaction guarantee. This means that we do not accept returns or complaints regarding products that you have used but that do not meet your expectations. In case of any allergies or hypersensitivity, we always recommend that you test a new product on a small area (such as your wrist) and wait 24 hours to see if you have any reaction. If you need further information regarding returns or complaints, please contact our customer service team.

Products

  • How do I use Infusions?

    The EveryInfusions can be easily mixed with your shampoo or conditioner right in the palm of your hand.

    Start by pouring the desired amount of shampoo or conditioner into your hand. Next, add half as much Infusion as the amount of shampoo or conditioner already in your hand, and mix it in with your finger.

    Apply to your hair and leave it in for 1–3 minutes before rinsing. 

    If you tend to use a lot of shampoo and conditioner, you’ll also need to use a lot of Infusion—always half as much Infusion as the amount of shampoo or conditioner in your hand.

    For best results, repeat the same steps by adding Infusion to your conditioner.

    Recap:

    1. Pour the desired amount of shampoo or conditioner into your hand.
    2. Add half as much Infusion as the amount of shampoo or conditioner you already have in your hand
    3. Mix with your finger, then apply to your hair
    4. Leave in for 1–3 minutes before rinsing.
  • Can I use multiple detergents in the same wash?

    You can mix and match as you like. The effect may be slightly less pronounced since you are adding more formula relative to the shampoo.

  • Can I use Infusions with products other than The Every?

    We do not recommend using our infusions with products other than The Every .

  • I have thick hair. Will the Volume Infusion work for me?

    During the development and testing of the Volume Infusion, we observed positive results on very thick hair. However, all hair is different, and people have different preferences regarding the results. For maximum volume, use styling products afterward.

  • Do your products contain nuts?

    Our products do not contain any nuts.

  • Do your products have an expiration date?

    Unopened bottles should be used within 30 months. Opened bottles should be used within 12 months. We do not recommend using products after their expiration date.

  • Can I use your products on my hair extensions?

    Our products are very gentle, as they are 100% vegan and free from sulfates and parabens. Since hair extensions come in many different qualities and materials, we recommend that you consult with your hairdresser to make sure you choose the right products for your specific extensions.

  • Can children use your products?

    Our products are very gentle, as they are 100% vegan and free of sulfates and parabens. However, all of our product safety testing has been conducted on adults, so we cannot make any recommendations for children. Therefore, this is a personal decision.

  • I've never used your products before. Is there anything I should keep in mind?
    When you start using a new product, you should always test it on a small area to see how your skin reacts to it.
     
    Our products are also sulfate-free (which is good for you and the environment). If you haven’t used sulfate-free products before, it may take some time for your scalp to adjust to them. You may therefore need to wash your hair twice if you experience issues with oily or greasy hair.
     
    Use 50% of the infusion in relation to the amount of shampoo/conditioner in your hand. Leave it in for 1–3 minutes. If you use a lot of shampoo/conditioner, you’ll need to use a lot of the infusion to achieve the desired effect.
  • How much infusion should I use?

    Use 50% of the infusion in relation to the amount of shampoo/conditioner in your hand. Leave it in for 1–3 minutes. If you use a lot of shampoo/conditioner, you’ll need to use a lot of the infusion to achieve the desired effect.