SULFATE- & PARABEN-FREE HAIR CARE

FREE SHIPPING ON ORDERS OVER 500 SEK

Vegan hair care products made in Sweden

FAQ

Subscription

  • How do I pause or cancel my subscription?

    You can pause or cancel your subscription in your profile under "Manage Subscriptions." You can also easily change the frequency of your subscription or your next delivery date.

  • How can I make changes to my subscription?

    Under “My Subscriptions,” you can:

    • Change delivery dates
    • Order individual products or add them to your subscription
    • Change delivery frequency

     

    Under “MY ACCOUNT,” you can:

    • Update your personal information and change your password
    • Change the shipping address for your subscription
    • Update billing information
    • Pause or cancel your subscriptions
  • How does payment work with a subscription?

    When it's time for your next order, the payment will be automatically charged to the payment method you selected.

  • How can I change the frequency?

    If you'd like to change how often you receive new products, you can do so in your account.

  • My subscription has paused itself. Why?

    This may be because your payment information is no longer valid. In your account, click Profile → Payment Methods to verify your payment information. If your subscription does not switch to active after that, please contact us (help@the-every.com) and we’ll help you!

  • How do I add products, and how can I make changes to my subscription if it's currently on hold?

    First, click “Resume Subscription” under My Subscriptions. Then, click My Subscriptions > Change Next Delivery Date. Finally, under “View” in your subscription in the menu on the right, you can add additional products or make further changes.

  • How do I change my next delivery date?

    You can change your next delivery date (to any date) in your account under “My Subscriptions -> Change Next Order Date.”

  • How can I skip my next order?

    Under "Subscriptions," you can skip a delivery or schedule a new delivery date. If you scroll down further on the page, you'll see options under "I want my delivery now" to skip the next order, change the frequency, or change the next delivery date.

Orders & Shipping

  • The product is out of stock. What does "pre-order" mean?

    To ensure that you receive a sold-out product as soon as we have it back in stock, we have set up a pre-order feature. When you use the pre-order feature, you purchase the product and we will ship it to you as soon as it is back in stock, before anyone else can buy it. If you purchase other products at the same time, we will ship those to you separately before the pre-ordered product. Once the ordered product is back in stock, we will ship it to you, and you will not have to pay shipping costs.

  • How do I cancel my order?

    You cannot cancel your order yourself. Please contact our customer support at help@the-every.com and we will assist you. The order cannot be canceled once our warehouse has begun processing it. If the order has already been shipped, you will need to return the product(s) yourself. Please contact customer service for more information.

  • I'm missing a product. What should I do?

    Contact us at help@the-every.com and we'll be happy to help!

  • Has my order been processed?

    Every completed and submitted order automatically generates an order confirmation. If you haven’t received an order confirmation, you may have accidentally entered the wrong email address. Please also check your spam folder. If you have any questions, our customer service team is here to help.

  • What happens if I don't pick up my package?

    If the package is not picked up, it will be returned to us. You are responsible for the shipping company's charges for an unclaimed package.

  • I'm having a problem with the website. What should I do?

    This is usually because old browsing history has been saved, which can prevent the website from working properly. You may need to clear your cache and cookies. For further instructions on how to do this, please contact our customer service: help@the-every.com

  • Why haven't I received my order confirmation?

    Once an order has been placed in our system, a confirmation email is automatically sent to the email address provided during checkout. Please make sure your email address is correct and check your spam folder to ensure the confirmation hasn’t ended up there. If you continue to experience issues, please send an email to our support team at help@the-every.com.

  • I was billed twice for my order.

    If an error occurred with your order, it may appear as though your account has been charged twice. However, we never charge for incomplete orders. So if you see an additional charge on your account statement, it is only a pre-authorization that will automatically disappear within 1–7 days. If you received two order confirmations, the order may have been duplicated. Please contact our team as soon as possible for further assistance at help@the-every.com.

Return Policy

  • What is your return policy?

    When you shop atthe-every.com, you have 14 days from the date you receive your order to return the products. You may only return unopened products. Unfortunately, you cannot exchange your product. If you would like to exchange your product for another one, you must place a new order. Contact us to receive your return label:help@the-every.com. The buyer is responsible for the return shipping costs.

  • Could you help me by providing a return label?

    Yes, we can. Send an email to help@the-every.com and we'll help you.

  • I would like to return an item that I purchased at a retail store.

    Products The Every from authorized The Every retailers should be returned to the store where they were The Every . Don’t forget to bring your receipt! We cannot accept returns for products that were not purchased on www.the-every.com. Please note that we do not offer a “satisfaction guarantee.” This means that we do not accept returns or complaints regarding products that have been used but do not meet expectations. If you have allergies or sensitivities, we always recommend testing a new product on a small area (such as your wrist) and waiting 24 hours to see if a skin reaction occurs. If you need further information regarding returns or complaints, please contact our customer service.

Products

  • Are all products vegan?

    All of our products are 100% vegan, sulfate-free, and paraben-free.

  • How do I use the infusion?

    The EveryInfusions can be easily mixed right in the palm of your hand with your shampoo or conditioner.

    First, put the desired amount of shampoo or conditioner in your hand. Then add half the amount of the infusion that is already in your hand, and mix it with your finger.

    Apply it to your hair and let it sit for 1–3 minutes before rinsing it out.

    If you tend to use a lot of shampoo and conditioner, you’ll also need to use a lot of the treatment—always half as much treatment as the amount of shampoo or conditioner in your hand.

    For best results, repeat the same steps by adding the infusion to your conditioner.

    Repeat:

    1. Put the desired amount of shampoo or conditioner in your hand.
    2. Add half the amount of the infusion that you are already holding in your hand.
    3. Mix it with your finger and then apply it to your hair.
    4. Let it sit for 1–3 minutes before rinsing it out.
  • Can I combine different hair treatments in the same wash?

    The infusions can be combined as desired. The effects may be slightly less pronounced, since less of each individual infusion is used than when mixing just one infusion with the shampoo.

  • Can I use the infusions with products other than The Every?

    We do not recommend The Every the infusions with products other than those from The Every , as we have not tested this combination.

  • I already have thick hair—will Volume Infusion work for me?

    When we developed and tested Volume Infusion, we documented positive results on thick hair. However, every head of hair is different, and everyone has different preferences when it comes to the desired effect. The product generally has a slightly less noticeable effect on hair that is already thick than on thin hair. For maximum volume, use styling products.

  • Do the products contain nuts?

    Our products do not contain nuts.

  • Do the products have an expiration date?

    Unopened bottles should be used within 30 months. Opened bottles must be used within 12 months. We do not recommend using products after their expiration date.

  • Are your products also suitable for use with hair extensions?

    Our products are very gentle on the hair, as they are 100% vegan and free of sulfates and parabens. However, since hair extensions come in different qualities and are made from various materials, we recommend checking with your stylist beforehand to ensure that the products are suitable for your specific extensions.

  • Are your products suitable for children?

    Our products are very gentle, as they are 100% vegan and free of sulfates and parabens. However, all product safety tests were conducted exclusively on adults. Therefore, we cannot make any recommendations for children. It is, therefore, a personal decision.