FAQ

Subscription

  • How do I pause or end my subscription?

    You can pause or cancel your subscription in your profile under Manage subscriptions. You can also easily change the frequency of your subscription or your next delivery date.

  • How can I make changes to my subscription?

    Under "My subscriptions" you can

    • Change delivery dates
    • Order individual products or add them to your subscription
    • Change delivery frequency

     

    Under "MY ACCOUNT" you can:

    • Update your personal data and change your password
    • Change the delivery address for your subscription
    • Update the invoice data
    • Pause or cancel your subscriptions
  • How does payment by subscription work?

    When it's time for your next order, your payment will be automatically debited from your chosen payment method.

  • How can I change the frequency?

    If you want to change the frequency with which you receive new products, you can do so in your account.

  • My subscription has paused itself. Why?

    This could be because your payment information is no longer valid. Click on Profile → Payment methods in your account to check your payment information. If your subscription does not change to active afterwards, contact us (help@the-every.com) and we will help you!

  • How do I add products and make changes to my subscription when it is on pause?

    First click on "Resume subscription" under My subscriptions. Then you can click on My subscriptions -> Change next delivery date. Finally, you can add additional products or make other changes under "View" in your subscription in the menu on the right.

  • How do I change my next delivery date?

    You can change your next delivery date (to any date) in your account under "My subscriptions -> Change next order date".

  • How can I skip my next order?

    You can skip a delivery or arrange a new delivery date under Subscriptions. If you scroll further down the page, under "I want my delivery now" you will see options to skip the next order, change the frequency or change the next delivery date.

Orders & Shipment

  • Product is not in stock, what does pre-order mean?

    To ensure that you receive a sold-out product as soon as we have it in stock, we have set up a pre-order function. When you use the pre-order function, you buy the product and we send it to you as soon as it is back in stock, before anyone else can buy it. If you buy other products at the same time, we send them to you separately before the pre-ordered product. If the ordered product is in stock, we will send it to you and you will not have to pay the shipping costs.

  • How do I cancel my order?

    It is not possible to cancel the order yourself. Contact our customer support help@the-every.com and we will help you. The order cannot be cancelled after our warehouse has started processing the order. If the order has already been shipped, you will have to return the product(s) yourself. Contact customer service for more information.

  • I am missing a product, what do I do?

    Contact us at help@the-every.com and we will help!

  • Has my order been processed?

    Every completed and delivered order automatically generates an order confirmation. If you have not received an order confirmation, you may have entered a wrong e-mail address by mistake, so check your spam folder. If you are unsure, our customer service team is available to answer your questions.

  • What happens if I don't pick up my parcel?

    If the package is not collected, it will be returned to us. You are responsible for the cost of the shipping company for an unclaimed package.

  • I have a problem with the website, what can I do?

    This is usually because an old web history has been saved, which can cause the site to malfunction. You may need to clear the cache and cookies. For further instructions on how to do this, please contact our customer service: help@the-every.com

  • Why haven't I received my order confirmation?

    Once an order has been created in our system, a confirmation will automatically be sent to the e-mail address provided in the order. Make sure your e-mail address is correct and check your spam folder to make sure the confirmation has not been sent there. If you still have problems, please send an e-mail to our support team at help@the-every.com.

  • I was invoiced twice for my order.

    If there is an error in your order, it may appear that your account has been debited twice, but we never debit uncompleted orders. So if an additional withdrawal is announced on your account statement, this is only a pre-authorization which will automatically disappear within 1-7 days. If you have received two order confirmations, the order may have been duplicated, please contact our team as soon as possible for further assistance help@the-every.com.

Return Policy

  • What is your return policy?

    When you shop on the-every.com, you have 14 days from the date of receipt to return the products. You can only return unopened products. Unfortunately, you cannot exchange your product. If you want to exchange your product for another one, you have to place a new order. Contact us to obtain your return label: help@the-every.com. The buyer is responsible for the return costs.

  • Can you help me with a return label?

    Yes, we can. Send an e-mail to help@the-every.com and we will help you.

  • I want to return an item I bought from a retailer.

    Products purchased from authorized retailers of The Every should be returned through the relevant store. Don't forget to take your receipt with you! We cannot return products that have not been purchased on www.the-every.com. Please note that we do not have a "satisfaction guarantee". This means that we do not accept returns/complaints for products that have been used but do not meet expectations. If you have allergies or sensitivities, we always recommend that you try a new product on a small area (e.g. wrist) and wait 24 hours to see if there is a skin reaction. If you need more information on returns / complaints, please contact our customer service.

Products

  • Are all products vegan?

    All our products are 100% vegan, sulphate and paraben free.

  • How do I use the infusions?

    The Everys Infusions are easy to mix directly in the palm of your hand with your shampoo or conditioner.

    First put the desired amount of shampoo or conditioner in your hand. Then add half the amount of Infusion already in your hand and mix it with a finger.

    Apply it to your hair and leave it on for 1-3 minutes before rinsing.

    If you tend to use a lot of shampoo and conditioner, you need to use a lot Infusion - always half as much Infusion as the amount of shampoo or conditioner in your hand.

    For maximum effect, repeat the same steps by adding Infusion to your conditioner.

    Repeat:

    1. Place the desired amount of shampoo or conditioner in your hand.
    2. Add half the amount of Infusion already in your hand.
    3. Mix it with your finger and then apply it to your hair.
    4. Leave it on for 1-3 minutes before rinsing.
  • Can I combine different infusions in the same hair wash?

    The infusions can be combined as desired. The respective effects may be slightly less, as less of the individual infusions are used than if only one Infusion is mixed with the shampoo.

  • Can I use the infusions with products other than The Every's?

    We do not recommend mixing the infusions with products other than The Every as we have not tested this effect.

  • I already have thick hair, will Volume Infusion work for me?

    When we developed and tested Volume Infusion , we documented good effects on thick hair. But every hair is different and people have different preferences when it comes to effects. On already thick hair, the product usually has slightly less effect than on thin hair. For maximum volume, use styling products.

  • Do the products contain nuts?

    Our products do not contain nuts.

  • Do the products have an expiry date?

    Unopened bottles should be used within 30 months. Opened bottles should be used within 12 months. We advise against using products after the expiry date.

  • Are your products also suitable for extensions?

    Our products are very gentle, as they are 100% vegan and free of sulphates and parabens, but as extensions come in different qualities and materials, we recommend that you check with your hairdresser whether the products are suitable for your extensions.

  • Are your products suitable for children?

    Our products are very gentle as they are 100% vegan, sulphate and paraben free. However, all product safety tests have been carried out on adults only, so we cannot make recommendations for children, so it is an individual decision.