SULFATE & PARABEN-FREE HAIR CARE

FREE SHIPPING OVER 500 SEK

Vegan hair care products made in Sweden

FAQ

Subscription

  • How do I pause or cancel my subscription?

    You can pause or cancel your subscription in your profile under Subscriptions. You can also easily change the frequency of your subscription or your next delivery date.

  • How can I make changes to my subscription?

    Under "My subscriptions," you can:

    • Change delivery dates
    • Order individual products or add them to your subscription
    • Change delivery frequency

     

    Under "MY ACCOUNT" you can:

    • Update your personal details and change your password
    • Change the delivery address for your subscription
    • Update billing information
    • Pause or cancel your subscriptions
  • How does payment by subscription work?

    When it's time for your next order, payment will be automatically debited using your chosen payment method.

  • How can I change the frequency?

    If you want to change the frequency with which you receive new products, you can do so in your account.

  • My subscription has paused itself. Why?

    This could be because your payment information is no longer valid. Click on Profile → Payment Methods in your account to check your payment information. If your subscription does not switch to active after that, please contact us (help@the-every.com) and we will help you!

  • How do I add products and how can I make changes to my subscription if it is currently paused?

    First, click on "Resume subscription" under My subscriptions. Then you can click on My subscriptions -> Change next shipping date. Finally, you can add additional products or make further changes under "View" in your subscription in the menu on the right.

  • How do I change my next delivery date?

    You can adjust your next delivery date (to any date) in your account under "My subscriptions -> Change next order date."

  • How can I skip my next order?

    Under Subscriptions, you can skip a delivery or arrange a new delivery date. If you scroll further down the page, under "I want my delivery now," you will see the options to skip the next order, change the frequency, or change the next shipping date.

Orders & Shipment

  • Product is not in stock, what does pre-order mean?

    To ensure that you receive a sold-out product as soon as we have it in stock, we have set up a pre-order function. If you use the pre-order function, you purchase the product and we will send it to you as soon as it is back in stock, before anyone else can buy it. If you purchase other products at the same time, we will send them to you separately before the pre-ordered product. When the ordered product is in stock, we will send it to you and you will not have to pay shipping costs.

  • How do I cancel my order?

    It is not possible to cancel the order yourself. Contact our customer support at help@the-every.com and we will help you. The order can no longer be canceled once our warehouse has started processing the order. If the order has already been shipped, you must return the product(s) yourself. Contact customer service for more information.

  • I am missing a product. What should I do?

    Contact us at help@the-every.com and we will help you!

  • Has my order been processed?

    Every completed and delivered order automatically generates an order confirmation. If you have not received an order confirmation, you may have accidentally entered an incorrect email address. Please also check your spam folder. If you are unsure, our customer service team is available to answer any questions you may have.

  • What happens if I don't pick up my package?

    If the package is not picked up, it will be returned to us. You are responsible for the shipping company's costs for an unclaimed package.

  • I have a problem with the website, what can I do?

    This is usually because an old web history has been saved, which can cause the website to not work properly. You may need to clear your cache and cookies. For further instructions on how to do this, please contact our customer service: help@the-every.com

  • Why haven't I received my order confirmation?

    When an order is placed in our system, a confirmation email is automatically sent to the email address provided during checkout. Please ensure that your email address is correct and check your spam folder to make sure the confirmation email hasn't ended up there. If you continue to experience problems, please send an email to our support team at help@the-every.com.

  • I was charged twice for my order.

    If an error occurred during your order, it may appear that your account has been charged twice. However, we never charge for incomplete orders. If an additional withdrawal is shown on your account statement, this is only a pre-authorization that will automatically disappear within 1-7 days. If you have received two order confirmations, it is possible that the order was duplicated. Please contact our team as soon as possible for further assistance at help@the-every.com.

Return Policy

  • What is your return policy?

    When you shop atthe-every.com, you have 14 days from the date of receipt to return the products. You can only return unopened products. Unfortunately, you cannot exchange your product. If you want to exchange your product for another one, you must place a new order. Contact us to receive your return label:help@the-every.com. The buyer is responsible for the return shipping costs.

  • Could you help me with a return label?

    Yes, we can. Send an email to help@the-every.com and we will help you.

  • I would like to return an item that I purchased in a retail store.

    Products The Every from authorized retailers of The Every should be returned to the relevant store. Don't forget to bring your receipt! We cannot accept returns of products that were not purchased at www.the-every.com. Please note that we do not have a "satisfaction guarantee." This means that we do not accept returns/complaints for products that have been used but do not meet expectations. In case of allergies or hypersensitivity, we always recommend trying a new product on a small area (e.g., on the wrist) and waiting 24 hours to see if there is a skin reaction. If you need further information about returns/complaints, please contact our customer service.

Products

  • Are all products vegan?

    All our products are 100% vegan, sulfate-free, and paraben-free.

  • How do I use the infusion?

    The EveryInfusions can be easily mixed directly in the palm of your hand with your shampoo or conditioner.

    First, put the desired amount of shampoo or conditioner in your hand. Then add half the amount of infusion that is already in your hand and mix it with your finger.

    Apply it to your hair and leave it on for 1-3 minutes before rinsing it out.

    If you tend to use a lot of shampoo and conditioner, you will also need to use a lot of infusion – always half as much infusion as the amount of shampoo or conditioner in your hand.

    For maximum effect, repeat the same steps by adding the infusion to your conditioner.

    Repetition:

    1. Put the desired amount of shampoo or conditioner in your hand.
    2. Add half of the amount of infusion that is already in your hand.
    3. Mix it with your finger and then apply it to your hair.
    4. Leave it on for 1-3 minutes before rinsing it off.
  • Can I combine different infusions in the same hair wash?

    The infusions can be combined as desired. The respective effects may be slightly less pronounced, as less of each individual infusion is used than when mixing only one infusion with the shampoo.

  • Can I use the infusions with products other than The Every?

    We advise against The Every the infusions with products other than those from The Every , as we have not tested this effect.

  • I already have thick hair, will Volume Infusion work for me?

    When we developed and tested Volume Infusion, we documented positive effects on thick hair. But every hair type is different, and everyone has different preferences when it comes to results. The product generally has a slightly less pronounced effect on already thick hair than on thin hair. For maximum volume, use styling products.

  • Do the products contain nuts?

    Our products do not contain nuts.

  • Do the products have an expiration date?

    Unopened bottles should be used within 30 months. Opened bottles must be used within 12 months. We advise against using products after their expiration date.

  • Are your products also suitable for extensions?

    Our products are very gentle, as they are 100% vegan and free from sulfates and parabens. However, as extensions come in different qualities and are made from different materials, we recommend checking with your hairdresser beforehand to make sure that the products are suitable for your particular extensions.

  • Are your products suitable for children?

    Our products are very gentle, as they are 100% vegan, sulfate-free, and paraben-free. However, all product safety tests have been conducted exclusively on adults. Therefore, we cannot make any recommendations for children. It is therefore an individual decision.